Privacy Policy

At Giddy’s Place, we are committed to protecting your privacy. This policy explains how we collect, use, and protect any personal information you provide to us when you use our website, booking system, or visit our venue.


1. What Information We Collect

When you book with Giddy’s Place or contact us, we may collect the following:

  • Parent/Guardian Name
  • Child’s Name and Age
  • Email Address
  • Phone Number
  • Emergency Contact Details
  • Allergy/Medical Information (if voluntarily provided)
  • Payment Information (processed securely by our payment provider – we do not store card details)

2. How We Use Your Information

We collect your information to:

  • Process and manage your booking(s)
  • Contact you about your sessions
  • Respond to enquiries or issues
  • Send you booking confirmations or updates
  • Improve our services
  • (If you opt in) Send occasional updates or offers via email

We will never sell or share your personal data with third parties for marketing purposes.


3. Booking and Payment Providers

We use secure third-party platforms to manage bookings and payments. These providers may collect and process your data on our behalf in line with their own privacy policies.


4. Data Storage and Security

Your information is stored securely and only accessed by authorised team members. We take all reasonable steps to protect your personal data from loss, misuse, or unauthorised access.


5. Photo Consent

From time to time, we may take photographs during sessions for marketing (e.g., website or social media). We will always request your consent during the booking process. You can withdraw your consent at any time by contacting us.


6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion of your personal data
  • Withdraw consent for marketing or photo us


7. Cookies

Our website may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings.


8. Changes to This Policy

We may update this policy from time to time. The most recent version will always be posted on our website.


9. Contact Us

If you have any questions or concerns about your personal data, please contact:

Giddy’s Place

holly@giddysplace.co.uk